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Transparent Refund Standards

Refund & Cancellation Policy

Effective Date: June 30, 2026 • Last Reviewed: September 2026

At Explorush, operated by Harsh Chorghe (https://explorush.in), we are dedicated to providing seamless group expeditions, creative workshops, and professional digital web solutions.

We believe in total transparency. Please review the cancellation terms, service eligibility, and processing timelines applicable to your booking or service purchase below.

1Group Tours & Travel Expeditions

Because group trips involve advance financial commitments for private vehicle rentals, homestay/resort reservations, local trek guides, and government permits, the following cancellation schedule applies:

15+ Days Before Trip100% Refund

Full refund credited back to your original payment method.

7 to 14 Days Before Trip50% Refund

Partial refund to cover advance stay and logistics lock-ins.

Less Than 7 DaysNon-Refundable

No refund as all resources and transit are fully confirmed.

Cancellation by Explorush: In the rare event that Explorush cancels a tour due to extreme weather, safety advisories, road closures, or minimum participant thresholds, travelers will receive a 100% full refund or the option to transfer their booking to an upcoming tour date at zero extra charge.

2Workshops & Learning Journeys (Digital Education)

For our travel content creation masterclasses, video editing courses, and creator workshops:

  • Prior to Batch Start: You may request a 100% refund up to 48 hours after enrollment, provided course resources and live credentials have not yet been accessed.
  • After Course Commencement: Once the live sessions start or digital course materials/assets are accessed, the fee becomes strictly non-refundable due to the digital nature of the proprietary content.

3Custom Web Development & Creative Agency Services

Custom website projects, creative branding, and media productions are executed against mutually signed milestone contracts. Deposits cover initial research, UI design, and development hours. Work completed and formally accepted up to an approved milestone is non-refundable.

4Refund Processing Mode & Timelines

5 to 7 Business Days Processing

Once your cancellation or refund request is verified and approved by our team:

  • Original Payment Method: Refunds are credited directly back to the original source used at checkout (Credit Card, Debit Card, Net Banking, UPI, or Wallet).
  • Turnaround Time: The amount will reflect in your bank account or card statement within 5 to 7 working days (business days), depending on your issuing bank's settlement schedule.
  • Notification: You will receive an electronic confirmation receipt with a payment gateway refund reference ID once initiated.

5Fulfillment & Delivery Policy (Digital Confirmation)

Service Delivery Window: All tour booking confirmations, e-tickets, tax invoices, and learning portal credentials are delivered electronically via email within 0 to 24 hours of transaction confirmation.
No Physical Delivery Required: As services comprise experiential trips and digital content, no physical package dispatch is applicable unless custom merchandise is explicitly ordered.

6How to Request a Cancellation or Refund

To ensure swift processing, please follow these steps:

  1. Send an email to explorushofficial@gmail.com with the subject line: [Cancellation Request] - Order / Booking ID.
  2. Include your registered full name, registered phone number, and a brief description of the reason for cancellation.
  3. Our support team will acknowledge and review your request within 24 to 48 hours and notify you of the approved refund amount and processing reference.

7Support & Refund Desk Details

For any questions or follow-ups regarding a submitted cancellation request:

Legal OperatorHarsh Chorghe (Explorush)
Support HoursMonday – Saturday: 10:00 AM – 7:00 PM IST
Operating LocationVasai-Virar, Maharashtra, India